MultiPOS knowledge base
Operate every workflow with confidence
Step-by-step instructions for sales, registers, inventory, procurement, customers, finance, settings and the storefront — kept in step with the application itself.
- Workflow guides
- 32
- Product areas
- 10
- Catalogue
- 2026.08.10
Sales
Complete a point-of-sale transaction
Build a basket, identify the customer, collect one or more tenders, and issue the sale without losing register or inventory control.
Process POS returns and refunds
Return sold products, choose their inventory disposition, obtain approval where required and refund the original tenders.
Create and fulfil a sales order
Capture a customer commitment, deposits, delivery or collection, invoicing and final payment as one traceable workflow.
Configure and manage service appointments
Turn service products and published staff rosters into controlled appointment slots for staff and online customers.
Quote a customer and convert the accepted quote
Issue a priced, time-limited quotation, revise it while it is still under discussion, and turn acceptance into a sale without keying anything twice.
Registers
Open, operate, and close a cash register
Control the cashier session from opening float through physical count and manager review.
Monitor registers and review variances
See active sessions, cashier ownership, expected cash, submitted counts and immutable manager reviews.
Configure physical registers and cash controls
Maintain the tills owned by each branch while protecting business-wide closing and reconciliation policy.
Inventory
Configure products, variants, and units
Keep stock in one canonical unit while selling and purchasing the same product as eaches, packs, cartons, weights, volumes, or lengths.
Run a controlled stocktake
Freeze the counting scope, collect physical quantities, investigate differences and post approved adjustments.
Trace inventory through the stock ledger
Investigate every posted stock movement by product, branch, location, document and movement type without changing history.
Move stock between branches
Raise, approve, dispatch and receive an inter-branch transfer so both ends of the movement stay accurate, including when less arrives than left.
Set reorder rules and run replenishment
Give each product a minimum and maximum level per location, then turn a replenishment run into purchase orders for the right suppliers.
Procurement
Create and manage purchase orders
Turn an approved requirement or supplier quotation into a controlled purchasing commitment.
Receive goods against a purchase order
Capture accepted and rejected quantities, traceability details, supplier documents and receiving variances.
Return stock to a supplier
Authorize, dispatch and resolve supplier returns while preserving stock and accounts-payable history.
Customers
Configure and operate customer loyalty
Control how customers earn, redeem, refund and adjust points while retaining an immutable points ledger.
Review and issue a customer statement
Explain a customer's opening balance, invoices, receipts, credits and closing balance for a selected statement period.
Finance
Configure the accounting foundation
Map operational events to the chart of accounts and control when financial periods accept postings.
Record and settle supplier invoices
Match a supplier invoice against what was ordered and received, clear the variances it raises, approve it for payment, and settle it without losing the trail.
Settings
Configure taxes and inclusive pricing
Define reusable tax components and groups, then control whether product prices include or exclude those taxes.
Manage roles, permissions and branch scope
Give staff enough authority to perform their work without granting access beyond assigned branches or your own authority.
Configure outgoing email
Connect a tenant-specific SMTP server or Resend account for storefront codes, order updates and customer communications.
Control document numbers and sequences
Give each document type a predictable number, with the prefix, scope and reset cycle your auditor expects.
Dispatch fiscal documents to eTIMS
Configure the eTIMS connection and keep the queue of fiscal documents raised from sales, invoices and credit notes moving.
Enroll a POS terminal and use quick login
Bind a checkout browser to one branch, let each employee set a private passcode, and lock the terminal between users.
Storefront
Configure and publish an online storefront
Choose the public shop address, stock source, branding and fulfilment options before making the catalogue visible.
Publish products to the online catalogue
Turn inventory products into customer-ready public listings without duplicating price, tax or stock records.
Review and accept storefront order requests
Turn customer storefront submissions into branch-correct sales orders, then manage payment, fulfilment, cancellation and refunds from one queue.
Workforce
Request, approve and track employee leave
Configure leave types and entitlements, move requests through approval, and keep every balance explainable.
Calculate and pay a payroll period
Take a payroll period from calculation through approval to payment, with statutory deductions, approved commissions and advance recoveries all applied.