Configure outgoing email

Connect a tenant-specific SMTP server or Resend account for storefront codes, order updates and customer communications.

SettingsFor Business owner · Integration administrator5 steps

Where this lives

Permissions needed

Any one of these grants access. Ask an administrator if the screen is not visible to you.

Before you start

1
Choose a provider
Use Resend for a managed transactional email API, or SMTP when your email provider supplies a public mail hostname, secure port, username and password.
2
Set the sender identity
Enter the name and address customers should recognize. Add a reply-to address when customer replies belong in a different mailbox.
3
Enter credentials
Provide the selected provider secret. MultiPOS encrypts it at rest and never returns it to the browser; leaving a configured secret blank keeps the stored value.
4
Save before enabling
Enable delivery only after the selected provider is complete. Newly queued tenant email then uses this provider while SMS and WhatsApp remain on the communications webhook.
5
Send a test
Save the configuration, send a test to an address you can inspect, and confirm the sender, reply-to and provider reference before relying on storefront codes.

Resend rejects the sender

Verify the sender domain in Resend and confirm the API key can send from that domain.

SMTP cannot connect

Confirm the public hostname, secure port, credentials and outbound firewall rules, then send another test.

Storefront codes remain queued

Confirm email is enabled and READY, then review the last provider error on this screen.

Choose the public shop address, stock source, branding and fulfilment options before making the catalogue visible.

Turn customer storefront submissions into branch-correct sales orders, then manage payment, fulfilment, cancellation and refunds from one queue.

Catalogue 2026.08.10