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Return stock to a supplier

Authorize, dispatch and resolve supplier returns while preserving stock and accounts-payable history.

ProcurementFor Inventory manager · Accounts payable4 steps

Where this lives

Permissions needed

  • Inventory · Returns
  • Inventory · Returns · Approve
  • Inventory · Returns · Dispatch

Any one of these grants access. Ask an administrator if the screen is not visible to you.

Before you start

  • A supplier and returnable received stock
  • A documented return reason
  • A dispatch location

Complete the workflow

  1. 1

    Create the return

    Select the supplier, source receipt where applicable, products, quantities and reason. Review the value before submission.

  2. 2

    Approve and dispatch

    Approval authorizes inventory movement. Dispatch records when the goods physically leave the business.

  3. 3

    Resolve supplier action

    Record whether the supplier issued a credit, replacement or rejection. Attach the credit note or correspondence.

  4. 4

    Verify accounting

    A supplier credit reduces the payable or creates a supplier receivable according to the originating invoice state.

Useful tips

  • Keep damaged stock in the correct non-sellable location before dispatch.
  • Do not mark a credit resolved until the supplier document is received.

Troubleshooting

Quantity is unavailable

Confirm the selected source location still holds enough returnable stock.

Related guides

Procurement5 steps

Receive goods against a purchase order

Capture accepted and rejected quantities, traceability details, supplier documents and receiving variances.

For Receiver · Inventory manager
Finance4 steps

Configure the accounting foundation

Map operational events to the chart of accounts and control when financial periods accept postings.

For Accountant · Finance administrator

Catalogue 2026.08.10